Two weeks ago I had the pleasure of staying at the brand new (opened January 31st) Trump Hotel Toronto. Earlier in the year I posted about our top destinations for 2012 and Toronto was on the list. A week before spring break my family still didn’t have anything booked so we decided to try something different and go to Toronto.
Booking and Pre Arrival Contact:
I booked direct through the Trump’s website. Usually I do not like to book direct because if you go through certain agents or American Express Travel you can get benefits such as free breakfasts, upgrades, and credits. Unfortunately, Trump is one of the hotels where such benefits don’t apply. Also, they were running a special sale which included breakfast and was much cheaper than the regular rates.
All Trump hotels have a signature service called Trump Attache. It is kind of like a personal assistant type of thing. Along with the confirmation email I received a link to their eservices page. From there you could request transportation, restaurants, and pillows from their pillow menu, spa treatments, entertainment, and additional goodies (popcorn, chocolate covered strawberries). One thing that could be improved is that you can only make reservations for the hotel restaurant, Stock, from the page. Also I ordered a few pillows from the menu but they never came.
I wanted to make some dinner reservations at places outside the hotel, so my Mom called the concierge. She made a couple of good suggestions and emailed a list of them. The next day I received an email from an Attache agent asking for our arrival time and ages of me and my brother.
The second we stepped out of the cab, the doorman greeted us by name and escorted us inside to the small, but cozy and chic lobby where we were also greeted by name by the check in agent, who lead us to one of the two desks for check-in. During the process someone came up to us offering warm towels. The head concierge also came over and gave us our confirmations for restaurants and asked if there was anything we needed. After about a 7 minute check in, a bellman and the agent escorted us to our room on the 27th floor. The key is one of the cool types where you just hold it up to the sensor and the door unlocks. Unfortunately the room they gave us was next to a room where they just finished construction but still contained the smell which bothers my mom. Within five minutes they moved us to the corner suite on the floor. Also in the room they put a candy basket including my favorite- Aero and two Trump hats. A great start so far.
The suite consisted of a living room and a bedroom and two bathrooms. There was a large but overpriced minibar. Of course they had chocolate gold bars with TRUMP on them. The lights, shades, and fireplace were controlled by a pad on the wall. The internet was free and fast. The bed was extremely comfortable. The living room had a couch and two chair, a coffee table, a desk, fireplace and TV. The living room bathroom had just a toilet and sink. In the bedroom, the bathroom was large with and oversized tub, rainfall shower, double sinks, and separate water closet. The toiletries were Trump brand and were very good. In addition to the regular shampoo, conditioner, shower gel and lotion there were bath crystals, body butter and a sugar scrub. I found the linens to be extremely soft along with the mattress.
If you’re a person who hates things over the top, then this is not the place for you. Literally every time you walk into the lobby, every single staff member would say hello and greet you by name. If you like that sort of thing then this is your new favorite hotel. As far as city hotels go, the service was as personalized as possible. The concierge’s were probably the best we’ve ever encountered and were a great help in changing our flights, and planning a day to Niagara Falls (a post coming later). They also made some great restaurant recommendations which will be in another post. I believe the hotel offered a courtesy car, but we never used it. To top things off, housekeeping did a perfect job.
Donald Trump has a reputation of bigger and better, which most of the time comes off as Tacky. When we chose this hotel, we were concerned that it would be so, but we were pleasantly surprised. There were a couple of things though. The decor was a little over the top and might not age well. The theme of the hotel was Champagne and Caviar, which was kind of ridiculous. The ultimate Trump touch was the logo of the restaurant, Stock. It was a S with a fork through it, resembling a dollar sign.
Would I stay at this hotel again? Yes, but with the many new luxury hotel openings in the Toronto area, it’s all going to come down to price. I was excited to try Trump because it was a brand I’ve never stayed with and next time I want to visit the Shangri-La, another brand I have yet to try.